Success is getting what you want; happiness is liking what you get

Wednesday, April 22, 2009

Good on you, Leisureline

The reason for our trip to Hamilton was to take our caravan back to the Leisureline factory to get a couple of small niggardly problems sorted out. We were met by the boss man himself, Colin, who was there to meet us personally to hear our concerns. So then we unhitched the caravan to leave it in the tender care of Leisureline - a bit like leaving your little one on their first day at school.

DSCF1148The Leisureline Factory

We returned several hours later to find that everything had been fixed, plus more. The door had been sticking – now fixed. The gas water heater kept going out – so the gas fitter serviced and adjusted the unit. He also replaced the outer cover. The vinyl covers on the ceiling panels had “crept”and puckered at the edges – so the beading was removed, the vinyl re-glued and the beading then replaced. The ceilings look as good as new. Lastly the spare wheel mounting was fixed.DSCF1150

As well as attending to these jobs, the foreman installed a mains water reduction valve, and resealed around the microwave. These jobs were not on our list, but shows that the caravan was inspected thoroughly and the foreman decided that they needed doing to bring the caravan up to their good standard.

DSCF1152 Wall Fabrication

We were both very impressed with the service we got today at the Leisureline factory. The staff we dealt with were professional and helpful, and nothing was too much trouble. We were especially impressed that the owner of this company makes a point of meeting up with the owners of caravans returned for repair. Good on you, Leisureline. Thank you Colin, Kelly and your team for such great and pleasant service.

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