Who would have thought a couple of months ago that businesses would have to organise themselves to have non contact with customers? But that is what had to happen once the nasty Covid 19 virus started rampaging around the world. Under Alert Level 3 the rules for businesses are:
- Customers cannot come onto your premises unless you are a supermarket, dairy, petrol station, pharmacy or permitted health service.
- Your business must be contactless. Your customers can pay online, over the phone or in a contactless way. Delivery or pick-up must also be contactless.
We have had several non contact transactions happen over the last couple of days. First was getting a service done on our Toyota car, a bit late due to being in Lockdown. This all went like clockwork, the serviceman drove to our house in a courtesy car, parked it, Robin tossed him the keys for our Toyota, and he drove it down to the workshop. On returning our car after the service, he parked it in the garage, placed the portable Eftpos machine and our keys on top of our chest freezer and stepped back while Robin dealt with the payment. All very well thought out, in the old days we would have to have driven two cars down to the workshop, left one behind to be worked on, driven home, then repeated the trip again at the end of the day.
Our second delivery turned out to be rather long winded, and we were not very impressed, although the non contact rules were adhered to. Showing that TV advertisements work, after being bombarded with ads for pizza we caved in and ordered some for “contactless home delivery”, paying online. It seems that everyone had a hankering for pizza that night and the delivery was running a little late – no problem, we will just wait till it arrives. Then we got a phone call to tell us the delivery was at the door. But it wasn't – who's door had the driver left it at? A phone call to the pizza place to chase it up, and finally, after a long wait, the pizza boxes were retrieved from the incorrect doorstop and finally delivered to us. Seems that the delivery man couldn’t work out the address, didn’t realise he had to come into our village, and must have left the delivery in another street.
We were starving hungry but the pizzas were not piping hot by this time, so Robin went on line to give feedback. And believe it or not, another delivery arrived, we had pizza for Africa! No, you are not allowed any more just because it’s here, Robin was told firmly, it was packed up and put in the freezer for another day.
Mmm, garlic bread
And lastly, we had a courier delivery today when a parcel arrived. After ascertaining that we were the correct household, the driver placed the parcel down on the path and walked away - nothing to sign, no personal contact made. And best of all, the parcel is from my daughter so it must be a little something for Mother’s Day, which is tomorrow. Aren’t I lucky!
Mother’s Day gift
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