That’s what the serviceman told us, when he came to check out our heat pump and find out why it had stopped working. Seems that the heat pump in the sitting room could not communicate with the outside unit. So that was why it wasn't working – no speakies between them! Nothing to do with the clean that Robin had recently done to the filters. Further investigation confirmed that the fan motor had failed and that has shorted out the main circuit board. And of course, the warranty had run out last year. Sounds expensive, doesn't it?
Checking out what was wrong
Expensive or not, the heat pump will have to be repaired, with winter just a couple of months away. We are awaiting prices for the parts and installation, so will take it from there.
3 comments:
Consumer Guarantees Act should assist in this, Jenny - the heat pump should be fit for purpose for significantly longer than the warranty period, and clearly is not. So talk to the supplier and see about getting the parts and repair done for nothing or for a portion of the cost..
Look up the Consumer Guarantees Act and see what your rights are before making the call.
Cheers, Marilyn
It’s good you discovered the problem now and not when you get that first cold snap and have to sit in the cold while parts are ordered. I hope it gets fixed quickly.
Isn't it amazing how modern engineers can design things to fail just after the warranty has expired!
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